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 The CNET Internet Services Certification Program is based on three
sets of criteria, each worth one star. Providers must meet all
criteria in a set to receive a star for that category. The current
CNET Certified Service Provider program will be replaced by our
three-tiered program based on site functionality, provider standards,
and order fulfillment.
Site
functionality
 | Uses secure server for transactions.
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| Accepts multiple credit cards.
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| Offers a published FAQ/help policy.
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| Clearly states how to contact provider.
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Provider standards
| Offers minimum of 30-day guarantee for basic
plans. |
| Has clearly published privacy policy.
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| Site performance exceeds industry standard.
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| Provider supplies CNET with comprehensive,
up-to-date package/plan information, including pricing, features,
special offers, and URLs. |
| Includes complete customer service policy on
the provider's Web site. |
Order fulfillment
| Resolves order problems swiftly and
efficiently. |
| Honors prices displayed on CNET Web site*
without any hassle or excuses. |
| Provides a fully e-commerce-enabled site.
Resellers must be able to accept, process, and complete orders
entirely online. |
| Processes orders promptly and sends e-mail
confirmation and order summary within one business day of the
initial order. |
| Responds to all customer service e-mail and
phone calls within two business days. |
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